FAQs

 

What types of products do you offer for pets?

We offer a curated selection of high-quality pet products designed to enhance the comfort and well-being of your furry friends. Our range includes items such as cozy cat beds, secure retreats for small dogs, and various other thoughtfully designed products that prioritize both aesthetics and functionality.

How can I ensure the best fit for my pet when selecting a product?

To ensure the best fit for your pet, we recommend measuring your pet's dimensions and comparing them with the product specifications provided on our website. This will help you select the most suitable item that meets your pet's comfort needs.

What is your return policy?

We have a 15-day return policy, which allows you to request a return within 30 days of receiving your item. To be eligible for a return, the item must be in its original condition, unworn or unused, with tags, and in its original packaging. Please refer to our return policy for detailed instructions.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, you will be refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

Do you offer exchanges for your products?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the product you have and, once the return is accepted, make a separate purchase for the new item. This ensures you receive the desired product promptly.

Are there any items that cannot be returned?

Yes, certain types of items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, and sale items. If you have questions regarding a specific item, please contact us for clarification.

What should I do if my item arrives damaged or defective?

If your item arrives damaged or defective, please inspect it immediately and contact us as soon as possible. We will evaluate the issue and work to resolve it promptly to ensure your satisfaction.

Do you ship internationally?

Yes, we offer international shipping. However, please be aware that shipping times and costs may vary based on the destination. Ensure to check our shipping policy for more details on international orders.

How can I contact customer support for further inquiries?

You can reach our customer support team by emailing us at grodtstore7@gmail.com. We are here to assist you with any questions or concerns you may have regarding our products or services.